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Change/Reset Password

These instructions will help you change/reset your password for NOVAConnect.

How To Change Your Password

  1. Click the gold My NOVA tab on the NOVA homepage.
  2. Enter your Username and Password and click Log In.
  3. Click Change My Password.
  4. Enter your Current Password and New Password. Your new password must have:
    • At least eight characters but not more than ten
    • At least one UPPERCASE letter
    • At least one lowercase letter
    • At least one number (0-9)
  5. Enter or select a security question. You must provide a security question with an answer that only you will know. This question will be used if you need to reset your password in the future. You may either type your own security question into the box on the left, or, alternatively, click on one of the questions listed on the right. If you click on one of the questions provided in the list, the question will be entered into the security question box for you.
    Type security Question
  6. Enter the answer to the security question.
    * Pay attention to how you spell the answer, including capitalization, because if you ever have to use the security question to retrieve your password, you will have to type in the answer in exactly the same way that you enter it on this page.
  7. Click Next.
  8. Your password is now changed. Be sure to wait 10 minutes before entering the new password into the Log in screen.

How To Reset a Forgotten Password

  1. Click the gold My NOVA tab on the NOVA homepage.
  2. When the new page appears, DO NOT fill in anything. Click on the Look up your username and set your password link.
  3. When the new page appears, fill in your First Name, Last Name, Birthdate (MMDDYY) and social security number (SSN) and click Search.
    NOTE: If you do not have a social security number, call the IT Help Desk at 703-426-4141.

    findID
  4. Type the answer to the security question that appears and click Submit.
  5. Enter a new password. Your new password must have:
    • At least eight characters but not more than ten
    • At least one UPPERCASE letter
    • At least one lowercase letter
    • At least one number (0-9)
  6. Enter or select a security question. You must provide a security question with an answer that only you will know. This question will be used if you need to reset your password in the future. You may either type your own security question into the box on the left, or, alternatively, click on one of the questions listed on the right. If you click on one of the questions provided in the list, the question will be entered into the security question box for you.
    Type security Question
  7. Enter the answer to the security question.
    * Pay attention to how you spell the answer, including capitalization, because if you ever have to use the security question to retrieve your password, you will have to type in the answer in exactly the same way that you enter it on this page.
  8. Click Next.
  9. Your password is now changed. A box will appear that displays your username and emplid.
  10. If you would like to go directly to NOVAConnect, you may do so from this page by clicking on the Please Log In link and entering your username and password.

When you are finished, always remember to Sign Out to ensure the security and privacy of your account information.