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Members of the Call Center

The NOVA Call Center

The College Call Center is the information center for all campuses and centers at NOVA. It serves as a point of contact for students, parents, staff, faculty and the community. In recognition of outstanding efficiency and effectiveness, the Call Center has been designated a Certified Center of Excellence by Purdue University’s Center for Customer-Driven Quality.

The College Call Center provides timely, accurate and educational information by telephone, Web-based communications and mail. The Call Center responds to a variety of inquiries such as:

  • Getting started at NOVA
  • Registering for classes
  • Paying for college
  • Programs and courses offered
  • Continuing education courses for adults
  • College events
  • Emergency delay opening and closings
  • NOVA’s general policies and procedures
  • And much more

Hours

College representatives are available:

Monday through Thursday 8:30 a.m. - 7:00 p.m.
Friday 8:30 a.m. - 5:00 p.m.
Saturday 9:00 a.m. - Noon

The Call Center is a multi-channel contact center.

College representatives can be reached conveniently by:

Phone 703.323.3000

Call Center representatives are available during normal business hours. Average response time is less than 35 seconds (can be higher during peak registration period).

Online Chat

Live online chat service is available during Call Center hours. Call Center representatives respond in real time; the initial average response time is 30 seconds. Online chat offers customers a quick and alternate way to communicate with the Call Center without sacrificing quality of service.

Email

Inquiries can be submitted 24 hours per day, 7 days a week. Average response time during business hours is 4 hours or less.  Email offers customers an alternate convenient way of communicating with a College representative.

Online Request Form  

Have college information such as the College catalog, financial aid information mailed to you by completing the NOVA Information online request form. Mail requests received during normal business hours are fulfilled within 24 hours.