NVCC COLLEGE-WIDE COURSE  CONTENT SUMMARY
VET 235 - ANIMAL HOSPITAL MANAGEMENT & CLIENT RELATIONS (3 CR.)

COURSE INFORMATION

Introduces the basic concepts of business procedures of veterinary practice. Includes communication skills, office management, record keeping and the use of computers in veterinary practice. Lecture 3 hours per week.

GENERAL COURSE PURPOSE

This course is designed to teach the veterinary technology student the basic concepts and principles of business and personnel management and client relations in the veterinary hospital.

ENTRY-LEVEL COMPETENCIES

Enrollment is limited to those students program placed in Veterinary Technology or students with approval from Program Head of Veterinary Technology.

COURSE OBJECTIVE/EDUCATIONAL OUTCOME

a. Students will learn the basic concepts of economics in veterinary practice including principles of accounting and the technician's role in generating practice income.

b. Students will learn basic office management skills including appointment scheduling, telephone etiquette and techniques, bill collection, record keeping, and business letter writing.

c. Students will learn to admit and discharge patients, to communicate with clients concerning patient care, and hospital policy and procedure.

d. Students will learn the basic concepts of personnel management, interviewing and resume writing techniques.

e. The student will learn the importance of orderliness and cleanliness of hospital and personnel to the success of the practice.

f. Students will learn basic skills of public relations, client education and marketing.

g. Students will learn to recognize and respond appropriately to veterinary medical emergencies.

h. Students will learn to recognize and respond appropriately to veterinary medical emergencies.

i. Students will learn to prepare health and vaccination certificates and be familiar with state and federal animal health regulations.

j. Students will learn by hands-on contact basic computer skills for veterinary practice management.

MAJOR TOPICS TO BE COVERED: a. Office procedures, record and report maintenance and filing, telephone techniques, appointment scheduling, basic book keeping and letter writing.

b. Admitting and discharging patients and client communication.

c. Economic principles in veterinary practice.

d. Personnel supervision and hiring procedures.

e. Emergency situations involving either animals or humans.

f. Public relations, client education and merchandising.

g. Computer principles and skills for veterinary practice management.

h. State and federal laws regulating animals as applicable to veterinary practice.

EXTRA TOPICS - MAY BE COVERED a. Job interviewing skills and resume writing. Revised 6/95

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