COURSE DESCRIPTION

Prepares the students for interviewing, training, and developing employees. Covers management skills (technical, human, and conceptual) and leadership. Covers the establishment and use of effective training, and performance evaluating measures to improve productivity. Emphasizes staff and customer relations. Lecture 3 hours per week.

GENERAL COURSE PURPOSE

The purpose of this course is to study the basic functions of the human resource manager in hospitality and travel organizations. In additional to appraising the terminology of the field, the course focuses on human resource management practices, which build strong, competitive organizations. The students at any level of hospitality management may take this course. It is a one semester, three-credit course. It is required of all students pursuing an Associate in Applied Science Degree or Certificate in Hospitality Management or an Association in Applied Science Degree in Travel and Tourism, or Dietetic Technology.

ENTRY LEVEL COMPETENCIES

None

COURSE OBJECTIVES/MAJOR TOPICS COVERED

Upon completion of this course, the student should be able to:

1. introduce the field of human resource management by having the student understand historical developments, and some contemporary practices applicable to the hospitality industry
2. cite problems commonly found in the labor-intensive hospitality field, evaluate methods of solving these problems, and appraise the impact of legislation and collective bargaining on management practices
3. familiarize self with task analysis, job analysis, job descriptions, and performance assessment tools used in the hospitality field, and to recognize their relationship to training and service standards
4. develop and appraise training programs used to achieve organizational objectives in hospitality and travel business
5. explore benefits unique to our industry, in order to use for retention activities
6. discover through research the hospitality and travel industry’s current Human Resource Management practices
7. become familiar with the labor market and hospitality recruitment and with laws related to recruitment and hiring
8. know how to prepare a resume and present themselves to potential employers
9. identify common Human Resource problems in the Hospitality, Travel industry, and discuss solutions
10. recognize theories of motivation and various leadership styles
11. explore ethnic and cultural diversity issues in the Hospitality and Tourism workplace
12. identify ways to motivate and retain staff in the challenging industry of Hospitality and Travel and Tourism.