NVCC COLLEGE-WIDE COURSE CONTENT SUMMARY
HRI 165 - HOTEL HOUSEKEEPING AND ENGINEERING MANAGEMENT (4 CR.)


COURSE DESCRIPTION

Studies housekeeping and engineering departments of a hotel. Emphasizes organization, staffing, scheduling, staff development, cleaning materials and procedures, preventive maintenance, refurbishing, design, safety, and computer applications. Lecture 4 hours per week.

GENERAL COURSE PURPOSE

The general goal is to prepare the student to assume a managerial role in the housekeeping or engineering departments of a hospitality, health related, or commercial/industrial operation. To accomplish this, the student must be able to demonstrate his/her understanding of professional housekeeping and engineering management.

ENTRY LEVEL COMPETENCIES

None.

COURSE OBJECTIVE

    1. To discuss the importance of the housekeeping department as an integral part of a hospitality operation.
    2. To inventory the personality traits and educational requirements for housekeepers.
    3. To define the functions of the different positions within the housekeeping department.
    4. To explain the procedures for guest room and bath cleaning.
    5. To identify solutions to problems in cleaning the public areas.
    6. To identify several techniques and considerations in the cleaning of bathrooms and rest rooms.
    7. To know the importance of use--oriented planning in the selection of hard floors, their covering, and care.
    8. To describe the 12 basic considerations in carpet selection.
    9. To discuss preventive and restorative approaches to carpet care.
    10. To examine the criteria in the selection of linens, textile, bedding and beds.
    11. To identify functional quality, durability and ease of maintenance of wall coverings.
    12. To illustrate the proper care and treatment of windows.
    13. To select the appropriate equipment, tools and containers, supplies, and chemicals for housekeeping tasks.
    14. To inventory considerations in the selection, distribution, and control of uniforms.
    15. To know the importance of the linen room.
    16. To recognize the importance of sewing room and storage areas.
    17. To describe the importance of housekeeping relationships with guests and other departments.
    18. To know typical records and forms used for personnel, purchasing, and control within the housekeeping.
    19. To describe the organization and functions of the engineering department.
    20. To summarize the primary characteristics of preventive maintenance.
    21. To identify basic plumbing terminology.
    22. To trace a plumbing system from the water supply to the sewage system.
    23. To identify common electrical terms.
    24. To describe basics of electrical systems.
    25. To characterize various types of HVAC systems.
    26. To identify methods to conserve and manage energy usage.
MAJOR TOPICS TO BE INCLUDED
    1. Course Orientation. The Importance of Housekeeping.
    2. Areas of Housekeeping Responsibility. What It Takes to be a Housekeeper.
    3. Who Does What in Housekeeping? Cleaning the Guest Room and Bath
    4. Cleaning the Public Areas. Hard Floors: Kinds, Covers, Care.
    5. Carpet Selection.
    6. Carpet Care.
    7. Linens, Textiles, Bedding and Beds.
    8. Walls--Their Covering and Care. Windows--Their Care and Treatment
    9. Interior Design.
    10. Bathrooms and Rest Rooms.
    11. Equipment and Supplies.
    12. Record Keeping--Personnel, Purchasing and Control.
    13. Organization of the Engineering Department. Preventive Maintenance.
    14. Plumbing Systems
    15. Heating, Ventilation, and Air Conditioning Systems
    16. Energy Management
March 1988

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