If you encounter trouble when accessing the eNOVA Server or attending a session, check the following:

If you receive “A page not found” error:

• Make sure you have the correct URL address and that you typed the address correctly. Confirm the URL with the eNOVA Technology Support Line at 703.764.5051.
• If you can access the eNOVA Login Page but you cannot log in:
  make sure that you are typing your login and password correctly. These fields are case sensitive. Verify that you have an eNOVA user account by contacting enova@nvcc.edu.

If you can access your eNOVA My Schedule Page but you cannot find the session you want to attend:

• Click the Past tab. Check to see if the session has already occurred.

If you are having trouble connecting to the eNOVA Server or Session:

• Close all other applications on your computer and reboot your machine.

If you are having problems launching or installing the Centra client and you have updated your Windows XP operating system with Service Pack 2:

• When prompted with security messages, it is recommended to select "Unblock this program" and to click OK. That will add an exception to the Windows Firewall Programs and Services list, which will allow the user to run the Centra client without seeing the security message any longer.

Note: If you still cannot access the session, contact the eNOVA Technology Support Line at 703.323.3330.