Below you will find links to a few helpful resources. If you are having trouble entering an eMEETING session, click on the Troubleshooting link. If you have Windows XP with Service Pack 2, the second link will take you to important information about using eMeeting with Windows XP. The Troubleshooting Algorhythm will walk you through the process of troubleshooting eMeeting problems. The two quick reference documents are helpful "cheat sheets" for you to print out and keep with you as you use eMEETING.

• Troubleshooting Common Problems
• Troubleshooting Windows XP
• Troubleshooting Algorithm
• Leaders' Quick Reference
• Participants' Quick Reference
• Email Invitation Template

Solutions to Common Problems

The eMEETING Window Opens, but Remains Blank

If you are able to enter the session, but the eMEETING window remains blank, you probably have some kind of security software installed on your computer that is preventing eMEETING from opening. Windows XP has a firewall built in to the operating system that you may need to disable before you will be able to use eMEETING. For instructions on how to troubleshoot Windows XP, go to the Troubleshooting Windows XP page. If you have a third-party firewall installed, such as Norton Internet Security, you will have to disable the firewall or configure it to allow eMEETING. If you are attempting to access the eMEETING from a secure network, such as a military installation, there may be a firewall installed on your network that block eMEETING.

Your Computer Freezes During the Session

If your computer freezes during a session, just wait for a few seconds. The delay may be due to network congestion and will resolve itself within 15-30 seconds. If the session does not resume after approximately 1 minute, close the eMEETING window, (you may need to use Ctrl + Alt + Del to do so) and log back in.

You Have Been Bumped Out of a Meeting, And Cannot Log In Again

When you log in a second time, you may see an error message indicating that your username is already in the session or that the session is full. Don't give up! Wait a moment or two and try to log in again. You may need to restart your computer in order to log in again.

There Is a Time Delay When People Speak

There is usually a time delay between when a speaker says something in eMEETING and when it is broadcast to your computer. This delay can last for a split-second or for as long as 15 or 20 seconds. Each participant will experience delays of different lengths. Some participants will experience a lengthy delay while others don't notice any at all. If you notice that it takes people a long time to answer your questions, it may be due to the time delay. Just be patient and allow a few extra seconds for people to respond.

There Is an Echo in the Meeting

If you notice an echo in the meeting, check with each participant to make sure that no one is using Voice Activation. If a participant is using speakers and a microphone AND they choose Voice Activation, the sound of first person's voice being broadcast through the speakers can activate that recipient's voice-activated microphone. The first person's voice is then re-broadcast through the second person's microphone.