College Catalog 2013-2014

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ITE - Information Technology Essentials

ITE 182

USER SUPPORT/HELP DESK PRINCIPLES

(3.00 CR.)

Prerequisite is ITE 180. Introduces a variety of tools and techniques that are used to provide user support in help desk operations. This course includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other topics related to end user support. Lecture 3 hours per week.

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