College Catalog 2013-2014

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AST - Administrative Support Technology

AST 171

INTRODUCTION TO CALL CENTER SERVICES

(3.00 CR.)

Introduces concepts and skills needed to be an effective customer service representative for a telephone service operation. Covers call center theory and technology, interpersonal communication skills, customer relations attitudes, telecommunications techniques, and professional procedures to handle a variety of customer service sales requests. Lecture 3 hours per week.

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