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College Information Systems

  • College information systems staff member

    CIS staff provide direct assistance for computing issues

The Office of College Information Systems (CIS) provides effective and timely support to students, faculty and staff who use the College’s NOVAConnect application to perform essential business transactions.

Such transactions include enrolling, grading, payment processing, graduation certification and transcript production.

Business areas encompassed by the NOVAConnect system, which is shared by the 23 colleges in the Virginia Community College System (VCCS), include Admissions and Academic Records, Academic Advising and Counseling, Student Financials, and Human Resources. CIS also supports Resource 25, the Faculty Information System and other applications critical to the efficient operation of NOVA.

College Information Systems:

  • Analyzes and translates college business rules and processes into automated applications and solutions.
  • Troubleshoots and promptly resolves end user and system problems.
  • Produces and disseminates accurate information in electronic or printed form to the user population and other NOVA constituencies.
  • Designs, develops and tests queries, reports and customizations that satisfy user specifications.
  • Provides professional and technologically advanced programming services to ensure that systems are functioning properly and associated databases are built and maintained in accordance with the college’s and VCCS policies and procedures.
  • Updates and maintains business process documentation.
  • Collaborates with other Office of Instructional and Information Technology (OIIT) units, a wide range of academic and administrative offices to optimize system capabilities and end user proficiency, and with the VCCS.
  • Implements and deploys new functionality that becomes available through application upgrades or enhancements.
  • Acts as ‘technical/functional’ experts to business process groups that enhance existing business processes or develop new ones.

Service Level Agreement