NVCC 1997-1998 Catalog
    Instructional Programs

CUSTOMER SERVICE
Career Studies Certificate LO

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Purpose: The Customer Service Career Services Certificate is designed for persons who seek initial employment as a customer service representative. Students are prepared to be the primary contact between a company and its customers.

Credits

   AST101Keyboarding I3
   AST108Telephone Techniques I1
   AST117Keyboarding for Computer Usage I1
   AST290Internship3
   ENG115Technical Writing3
   PSY100Applied Psychology3
   SPD110Introduction to Speech
   Communication3

Total Credits/Semester17

Total credits for the Customer Service Career Studies Certificate = 17.


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