Instructional Programs
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Purpose: The Customer Service Certificate is designed to develop additional skills
| Credits | ||||||
| c | ertificate apply to the certificate. | |||||
| Credits | |||||
| 1st Semester | 2nd Semester | ||||
| AST | 108 | Telephone Techniques | 1 | ||
| AST | 117 | Keyboarding for Computer Usage | 1 | ||
| AST | 206 | Professional Development | 3 | ||
| ENG | 111 | College Composition | 3 | ||
| IST | 110 | Microcomputer Software: Beginning | |||
| Windows or AST 140 Introduction | |||||
| to Windows | 1 | ||||
| PSY | 100 | Applied Psychology | 3 | ||
| SPD | 110 | Intro. to Speech Communication | 3 | ||
| STD | Elective | 1 | |||
| 1 AST | Elective | 3 | |||
| AST | 290 | Coordinated Internship | 3 | ||
| AST | 298 | Seminar & Project | 3 | ||
| ENG | 116 | Writing for Business | 3 | ||
| IST | 117 | Introduction to Microcomputer | |||
| Software | 3 | ||||
| Total Credits/Semester | 16 | 15 | |||
Total credits for the Customer Service Certificate = 31.
1 Elective may be chosen from AST 101, AST 141, AST 107, AST 234, or AST 243.
Last revised: Monday, May-18-2015 10:36
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