NVCC 1997-1998 Catalog
    Instructional Programs

CUSTOMER SERVICE
Certificate LO

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Purpose: The Customer Service Certificate is designed to develop additional skills
Credits
ertificate apply to the certificate.  

Credits
1st Semester2nd Semester
 
   AST108Telephone Techniques1
   AST117Keyboarding for Computer Usage1
   AST206Professional Development3
   ENG111College Composition3
   IST110Microcomputer Software: Beginning
   Windows or AST 140 Introduction
   to Windows1
   PSY100Applied Psychology3
   SPD110Intro. to Speech Communication3
   STDElective1
 
ASTElective 3
   AST290Coordinated Internship 3
   AST298Seminar & Project 3
   ENG116Writing for Business 3
   IST117Introduction to Microcomputer 
   Software 3

Total Credits/Semester1615

Total credits for the Customer Service Certificate = 31.

1 Elective may be chosen from AST 101, AST 141, AST 107, AST 234, or AST 243.


Last revised: Saturday, Jun-25-2005 10:49
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