NVCC 1997-1998 Catalog
    Instructional Programs

Certificate LO

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Purpose: The Customer Service Certificate is designed to develop additional skills
ertificate apply to the certificate.  

1st Semester2nd Semester
   AST108Telephone Techniques1
   AST117Keyboarding for Computer Usage1
   AST206Professional Development3
   ENG111College Composition3
   IST110Microcomputer Software: Beginning
   Windows or AST 140 Introduction
   to Windows1
   PSY100Applied Psychology3
   SPD110Intro. to Speech Communication3
ASTElective 3
   AST290Coordinated Internship 3
   AST298Seminar & Project 3
   ENG116Writing for Business 3
   IST117Introduction to Microcomputer 
   Software 3

Total Credits/Semester1615

Total credits for the Customer Service Certificate = 31.

1 Elective may be chosen from AST 101, AST 141, AST 107, AST 234, or AST 243.

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