NVCC 1999-2000 Catalog     Description of Courses
	AST - Administrative Support Technology
	AST 108	(1 CR.)
	TELEPHONE TECHNIQUES
[ NVCC Home Page | Catalog Search | Table of Contents | Description of Courses | AST - Administrative Support Technology | Previous Page | Next Page ]     Provides guidelines and techniques for communicating effectively on the telephone and for handling telephone problems     efficiently, pleasantly, and constructively. Lecture 1 hour per week. Last revised: Monday, Jan-25-2010 16:18 Comments to: Programming Support Services