Building & Grounds Staff

Procedure for requesting service:

Emergency situation (water leaks, loss of power, construction or building safety issues, urgent repair crises, etc.)

• Emergency circumstances require an immediate phone call, as well as a follow-up request sent through the Web TMA system for documentation purposes. In order to ensure that this program works to its’ best ability, it needs to be used to account for every request made. 
• Call Facilities on ext. 6-6599 or 6-6509 between the hours of 7:00 a.m. and 3:30 p.m. If no one is available to answer, call the Campus Police at 6-6666.
• During after-hours, 3:30 p.m. - 11:30 p.m., contact Cecil Andrews at 6-6513 or 571.286.1388. If unavailable call the Campus Police at 6-6666.
• Prior to 7:00 a.m., as well as on the weekends call the Campus Police at 6-6666.

For All Non-Urgent Work (various installations and repairs, something to be built or fixed, water requests etc.) and Cleaning Requests - These requests will be responded to within 24-48 hours.

• Please submit all requests via the WEB TMA Work Request System.
• Some expenses are paid out of the MEC budget instead of by the Facilities budget. These will be discussed on a case-by-case basis with the Division Dean.

How to Submit a Request:

• Navigate to WebTMA website
• Click on the Shortcut from Portal Site
• https://nvcc-spweb01/SiteDirectory/collegestaff/BandG/Pages/default.aspx
• Refer to the Work Request Guide for step-by-step instructions on how to submit requests

What to Do After a Request Is Submitted:

A series of notification emails will be sent from start to completion of the task. Requests generally take up to two business days to fulfill. If technical problems arise, please feel free to contact Candice Vazquez or the IT Help Desk for assistance. 
 
Please NOTE, tools and equipment are strictly for Facilities and Cleaning Crew Use ONLY: Tools and equipment purchased for the Facilities Department and the Cleaning Crew cannot be borrowed. These two departments are responsible for maintaining the building and its’ systems, and the tools and equipment provided are essential in the Facilities Departments’ production. If there is a need to have a task fulfilled or an area cleaned that requires any of the Facilities’ and Cleaning Crews’ tools and equipment please follow the proper protocol in contacting the Facilities Department by submitting a request via Web TMA.