I am a parent, how do I access my student’s account?
To access a student's account as the parent you must have the student’s login and password for their myNOVA account. In general, parents do not have access to student's accounts without permission from the student.
How and when will I receive my refund?
Refunds are received depending on the original payment form. Cash and check payments will be refunded by check and credit card payments will be refunded back on the credit card. The refund process is automatic in most cases and is run at least once a week to generate student refunds. Financial Aid refunds are always processed as check refunds and are dispersed throughout the semester.
Why haven’t I received my refund?
Possible reasons for the delay in a refund could be -- a hold on a student account if you owe a debt to the College (to include Library, Parking, Business Office, Tuition Contract Office, Financial Aid) or an incorrect address on file for the student.
I registered for classes, but my account does not have a balance.
Possible reasons for the tuition rate not showing in an account is if tuition rates have not been updated for a semester you are registering early for – in which case check the account later for updates. Your account may need to be recalculated to update changes. Contact a campus Business Office to request a manual tuition recalculation. Another reason may be because your add action of your classes did not go through successfully. Double check your cart to make sure you went through all the correct steps to add your classes.
A third party is paying for my tuition, when will it show on my account?
Third Party payments are processed after an invoice is sent to the Third Party, which is done after the drop deadline for the session class(es) that you are enrolled. The Third Party has up to 30 days to pay after receipt of invoice.
When I click on the QuikPay link, nothing happens.
Check that you do not have pop up blockers preventing the QuikPay window from opening. This guide can help with some browsers/toolbars.
When is the last day to drop my classes and get my money back?
The last day to drop classes and receive a refund is dependent on the session the class is classified. Check the Schedule of Classes or call a Business Office to confirm the date.
A list of contacts for campus specific questions.
Senior Citizen Billing Questions – MEC Campus 703.822.2000
NelNet Payment Plan – Loudoun Campus 703.450.2562
Military Contracts – Woodbridge Campus 703.878.5605
State Prepaid Programs – Annandale Campus 703.323.3132
1098 Tax Credit – Alexandria Campus 703.323.2402
Tuition Contracts – 703.323.4390 or TuitionContracts@nvcc.edu