Purpose:This career studies certificate is designed for persons seeking employment in a technical support center and for those persons employed who desire to update their skills in the help desk field. This curriculum will prepare students for employment as help desk specialists/technicians, desktop support specialists and technical support specialists. Upon completion, graduates are prepared to study for the A+ Certification with Help Desk Specialization.
IT courses used for this program may not be more than 10 years old, unless approved by division dean.