Materials Description and Content
Office Spanish for Secretaries and Receptionists (OSSR) is published by Command Spanish®, Inc. and consists of a 69-page manual bound in a 3-ring binder with 4 accompanying audio cassette tapes and a laminated Power Spanish™ Appointment Card. In addition to a special section devoted to pronunciation, OSSR contains the following work-specific language sections: Holiday Greetings; Receiving Clients and Visitors; Making Appointments; Hostessing; Personal Data Gathering; Telephone Etiquette; Giving Directions; Payments, Returns, and Refunds; Assisting Walk-Ins and Dealing With Disgruntled Clients. It also contains special office Spanish sections for medical secretaries and school secretaries. OSSR also contains the following appendices: Common Spanish Names; Glossary; Spanish Alphabet; Metric Equivalents and Universal Forms.

Program Description
This is a comprehensive Spanish language program that provides immediate access to functional language skills for non-Spanish-speaking medical, school, and office secretaries and receptionists. The language component utilizes phonetic encoding to present the most important Spanish commands, questions, and phrases pertinent to secretarial and receptionist work. No prior knowledge of Spanish necessary.

Goal
To provide non-Spanish-speaking medical, school, and office secretaries and receptionists with specific Spanish language skills so that they will be able to assist their Spanish-speaking customers and clients more effectively.

Objectives
Upon completion, participants will be able to use Spanish to: greet customers and clients; make appointments; gather personal data; receive and make calls; handle payments, returns, and refunds; assist walk-in customers and clients and deal with disgruntled clients.

Methods of Instruction
Modeling, intensive drill, choral response, alpha-beta line, learning pairs and triads, Total Physical Response, role-playing, simulations, and situation cards.

Cross-Cultural Component
None.

Intended Audience
This program is intended for office secretaries, receptionists, medical secretaries, and school secretaries.

Length of Instruction
8 to 45 hours, depending on client's needs and interests.

Special Considerations
The training in this manual is applicable to a wide variety of office personnel.