Materials Description and Content
Spanish for Automobile Sales and Service (SASS) is published by Command Spanish®, Inc. and consists of a 60-page comb-bound manual and 2 accompanying cassette tapes (one of which is double-sided.) In addition to a special section devoted to pronunciation, SASS contains the following work-specific language sections: Greetings and Goodbyes; Etiquette and Social Niceties; Communication Strategies; Numbers; Sales; Trade-Ins; Tax, Title, and Tags; Insurance; Payment Issues; General Paperwork; Financial Information; Parts; Service; At the Cash Register; and Methods of Payment. SASS also contains the following appendices: Announcing Currency; Commas and Decimals; Spanish Surname System; Dates; Glossary; and Signs.

Program Description
This is a comprehensive Spanish language program that provides immediate access to functional language skills for non-Spanish-speaking sales representatives and service technicians. The language component utilizes phonetic encoding to address the most important Spanish commands, questions, and phrases pertinent to daily interactions. No prior knowledge of Spanish necessary.

Goal
To provide non-Spanish-speaking sales representatives and service technicians with specific Spanish language skills so that they will be able to better assist their Spanish-speaking customers and clients with routine auto sales transactions, parts purchases, and service issues thereby promoting better customer relations.

Objectives
Upon completion, participants will be able to use Spanish to: greet customers and clients; express and receive dollar amounts; acquire basic sales and financial information from a customer; list the features of an automobile; provide customers with basic information regarding automobile insurance, tax, title, and tag; assist customers with the purchase of an automobile, parts, and services; provide payment information and conduct routine tasks.

Methods of Instruction
Modeling, intensive drill, choral response, alpha-beta line, learning pairs and triads, Total Physical Response, role-playing, simulations, and situation cards.

Cross-Cultural Component
None.

Intended Audience
This is intended for non-Spanish-speaking employees of new or used automobile dealerships, parts stores, and repairs and service establishments who may come into contact with Spanish-speaking customers and clientele.

Length of Instruction
8 to 16 hours, depending on client's needs and interests.

Special Considerations
None

For more information, please contact Felicia Blakeney at (703) 323-3102 or e-mail fblakeney@nvcc.edu.