Gainful Employment Disclosure
Purpose: This career studies certificate is designed for persons seeking employment in a technical support center and for those persons employed who desire to update their skills in the help desk field. This curriculum will prepare students for employment as help desk specialists/technicians, desktop support specialists and technical support specialists. Upon completion, graduates are prepared to study for the A+ Certification with Help Desk Specialization.
| One Year |
Credits |
| 1st Semester |
| ITE |
115 |
Introduction to Computer Applications and Concepts |
3 |
| ITN |
106 |
Microcomputer Operating Systems |
3 |
| ITN |
107 |
Personal Computer Hardware and Troubleshooting |
3 |
| Total |
|
9 |
| 2nd Semester |
| ITE |
180 |
Help Desk Support Skills |
3 |
| ITE |
182 |
User Support/Help Desk Principles |
3 |
| Total |
|
6 |
| Total credits for the IT Technical Support Career Studies Certificate=15 |
IT courses used for this program may not be more than 10 years old, unless approved by division dean.
