COLLEGE-WIDE COURSE CONTENT SUMMARY
HRI 165 - HOTEL
HOUSEKEEPING AND ENGINEERING MANAGEMENT (4 CR.)
and engineering departments of a hotel. Emphasizes organization, staffing,
scheduling, staff development, cleaning materials and procedures, preventive
maintenance, refurbishing, design, safety, and computer applications. Lecture
4 hours per week.
GENERAL COURSE PURPOSE
The general goal is
to prepare the student to assume a managerial role in the housekeeping
or engineering departments of a hospitality, health related, or commercial/industrial
operation. To accomplish this, the student must be able to demonstrate
his/her understanding of professional housekeeping and engineering management.
ENTRY LEVEL COMPETENCIES
MAJOR TOPICS TO BE
To discuss the importance
of the housekeeping department as an integral part of a hospitality operation.
To inventory the personality
traits and educational requirements for housekeepers.
To define the functions
of the different positions within the housekeeping department.
To explain the procedures
for guest room and bath cleaning.
To identify solutions
to problems in cleaning the public areas.
To identify several techniques
and considerations in the cleaning of bathrooms and rest rooms.
To know the importance
of use--oriented planning in the selection of hard floors, their covering,
To describe the 12 basic
considerations in carpet selection.
To discuss preventive
and restorative approaches to carpet care.
To examine the criteria
in the selection of linens, textile, bedding and beds.
To identify functional
quality, durability and ease of maintenance of wall coverings.
To illustrate the proper
care and treatment of windows.
To select the appropriate
equipment, tools and containers, supplies, and chemicals for housekeeping
To inventory considerations
in the selection, distribution, and control of uniforms.
To know the importance
of the linen room.
To recognize the importance
of sewing room and storage areas.
To describe the importance
of housekeeping relationships with guests and other departments.
To know typical records
and forms used for personnel, purchasing, and control within the housekeeping.
To describe the organization
and functions of the engineering department.
To summarize the primary
characteristics of preventive maintenance.
To identify basic plumbing
To trace a plumbing system
from the water supply to the sewage system.
To identify common electrical
To describe basics of
To characterize various
types of HVAC systems.
To identify methods to
conserve and manage energy usage.
Course Orientation. The
Importance of Housekeeping.
Areas of Housekeeping
Responsibility. What It Takes to be a Housekeeper.
Who Does What in Housekeeping?
Cleaning the Guest Room and Bath
Cleaning the Public Areas.
Hard Floors: Kinds, Covers, Care.
Linens, Textiles, Bedding
and Care. Windows--Their Care and Treatment
Bathrooms and Rest Rooms.
Equipment and Supplies.
Purchasing and Control.
Organization of the Engineering
Department. Preventive Maintenance.
and Air Conditioning Systems